FAQ

Default solution folder, feel free to edit or delete it.

Which videocall systems are supported?
We tested CatchEye successfully with the following video conferencing systems: Skype Skype Meetings Google Hangouts QQ (chinese and internationa...
Thu, 12 Jan, 2017 at 2:08 PM
Crash running CatchEye 3D - is it a camera or a CatchEye error?
When CatchEye 3D is not working properly, the first thing to find out is if its a camera error or an error in the CatchEye application. (For CatchEye Lite...
Wed, 12 Oct, 2016 at 10:54 AM
Skype does not have CatchEye listed as a webcam!
 Try the following: Are you running Skype Metro? Please use the latest Skype Desktop instead. Make sure the CatchEye installation completed successful...
Thu, 24 Mar, 2016 at 10:22 AM
What is CatchEye?
CatchEye is a software add-on designed to improve communication in your video calls. A list of features is available here. CatchEy...
Thu, 13 Oct, 2016 at 9:44 AM
Does CatchEye work on Mac OSX / iPhone / Android?
 Currently, CatchEye only works on Windows. We are planning to create a Mac OSX version of CatchEye by Q3 2017. Mobile versions will follow in the...
Thu, 13 Jul, 2017 at 9:56 AM
How to obtain the CatchEye logfiles for diagnostics and troubleshooting?
The CatchEye logfiles show more detailed information about errors when CatchEye is running. The logfiles are often requested by support professionals as...
Wed, 31 Aug, 2016 at 9:49 AM
Why is my hair missing when using background blur / background replacement?
CatchEye uses the Intel RealSense 3D camera to determine which parts of the image belong to the foreground and background. However, these cameras usually...
Tue, 16 May, 2017 at 10:08 AM
How to obtain a System Information file (NFO) for diagnostics and troubleshooting?
System Information files (NFO) contain information about the hardware and software environment of your computer. This file is often requested by...
Wed, 31 Aug, 2016 at 9:42 AM
Does CatchEye affect the privacy of my video calls?
Many video conferencing applications like Skype raise privacy issues. For example in a medical setting, privacy and confidentiality between patient and d...
Wed, 26 Oct, 2016 at 11:23 AM
Will CatchEye slow down my internet connection?
Short answer: No, it might even speed it up. Long answer: CatchEye does not transmit any additional information over the internet to enhance y...
Thu, 22 Sep, 2016 at 12:05 PM